Frequently Asked Questions

Everything you need to know about shopping at CellularShack.ca

What is the standard shipping time for orders within Canada?

We typically process orders within 1-2 business days. Shipping via Canada Post usually takes 3-7 business days depending on your province.

Do your devices come with a warranty?

Yes, all new devices come with a standard 1-year manufacturer warranty. Our certified pre-owned devices include a 90-day CellularShack guarantee against hardware defects.

What is your return policy for mobile accessories?

Unopened accessories can be returned within 30 days of purchase for a full refund. For hygiene reasons, in-ear headphones cannot be returned once the seal is broken.

Are the phones sold on CellularShack.ca unlocked?

Absolutely. All smartphones sold on our platform are factory unlocked and compatible with all major Canadian carriers including Rogers, Bell, Telus, and their affiliates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order status?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.